COOKIES POLICY

Cookies (or “other similar technologies”) are small files that our website may store on your device (or “computer” or “mobile device”) whenever you visit it.

There are several types of cookies:

• Source cookies are stored by the site you are visiting. Typically, only this site can read these cookies.
• Session cookies are deleted when you close your web browser (or “browser”).
• Persistent cookies are stored on your computer and are not automatically deleted when you close your browser.
• Third-party cookies are stored by external services that set their cookies.

Each time you visit our site for the first time on a particular device or browser, you will be asked to accept or decline some cookies when they are not considered essential.

How do we use cookies?

Our websites use mainly essential cookies to ensure the smooth functioning of all web pages and to keep your preferences. However, to improve your browsing experience and use some features, you need to accept cookies from third parties.

The three types of source cookies that we store on your device have the following purpose:

• Save your preferences.
• Allow identifying your session.
• Collect analytical data.

The two types of third-party cookies related to external services have the following purpose:

• Improve your browsing experience (using a CDN).
• Communicate with us in real-time on our site (using a Live Chat tool).

Essential Cookies

Without these cookies, certain features will not work correctly, and their storage is not dependent on your consent:

• Technical cookies which improve your browsing experience.
• Authentication cookies allow you to remain identified.

Visitor Preferences

Your preferences are saved over some time to enhance your browsing experience and eliminate the need to enter the same information repeatedly. Without these cookies, using our site would be a frustrating experience because you would have to re-enter the cookies you accept or reject while browsing our website during your visit.

With these origin cookies we register:

• if you have accepted or declined our site’s cookie policy.

Name
moove_gdpr_popup

Service
Cookie Authorization

Goal
Save your cookie preferences (so the site won’t ask you the same question again)

Cookie Type and Duration
A source session cookie, stored for one year

Authentication Cookies

Authentication cookies allow you to identify your session. Without these cookies, using our site would be a frustrating experience because you would not be able to log in to the client area, place orders, open support requests, and other associated features.

With these origin cookies we register:

• the id of your client session.

Name
sid

Service
Identity Management Service

Goal
Identify your session

Cookie Type and Duration
A source session cookie, stored for two hours or until the browser closes

Name
csid

Service
Identity Management Service

Goal
Identify and remember your session on a particular device or browser

Cookie Type and Duration
Source persistent cookie, stored for seven (7) days or until you log out and close your browser

Security Cookies

These security cookies allow you to identify legitimate visitors without storing any personally identifiable information. Without these cookies, using our site would be a frustrating experience because you would have to go beyond a security captcha again while browsing our website during your visit.

With these third-party cookies Cloudflare records:

• a session id to avoid new security challenges.

Name
__cfduid

Service
Content Security, Delivery and Distribution Service (CDN)

Goal
It helps minimize blocking legitimate visitors. It does not contain information that identifies any visitor.

Cookie Type and Duration
A persistent third-party cookie, usually stored between 24 hours and seven (7) days. It can be stored up to the maximum time allowed by law for IP addresses that have triggered security alerts.

More information
https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-Cloudflare-cfduid-cookie-do-

Third-Party Cookies

Tidio

We use a third-party tool to communicate with you, Tidio.

Without these cookies, some features on our website will not work correctly:

• You won’t be able to communicate in real-time through our website with our bot or a friendly human.
• It will not be possible to leave us messages.
• Some URLs may not work correctly.

When you open our website or use our live chat service, we automatically collect the following information: IP address, browser type, and operating system. We may also collect your name, email address, and any other information which you provide us to follow up on an inquiry.

During an order, they are considered as essential cookies and are accepted and stored on your device so that we can offer you commercial support.

More information

Their privacy policy is available here: https://www.tidio.com/privacy-policy/

How can I change my preferences?

You can change your preferences at any time in Cookie Preferences to reject or accept the storage of new cookies.

Delete Cookies

To delete all installed cookies, clear your browser history. This action deletes all cookies from all sites you have visited.

Note that you may also lose some saved information (login data, preferences, etc.).

Manage cookies for a specific site

We suggest that you check your browser’s support site – notably the privacy or cookies section.

Block cookies

Most modern browsers allow you to prevent the installation of new cookies on your device. If you choose to prevent cookies from being installed, you may have to adjust some preferences each time you visit a site manually. Note that some services or features may not work correctly in this case (for example, signing in with your client account).

More information

You can visit the aboutcookies.org web page for more information about managing or deleting cookies.